My Work

A collection of my professional experience, projects I've built, and the technologies I work with. I'm passionate about building scalable systems and creating great developer experiences.

Experience

athenahealth

Platform Support Associate

Oct 2024 — Present
  • Provide technical support for payer platform clinical data delivery and reporting products through Salesforce case management and support workflows, utilizing KCS methodology for knowledge documentation
  • Bridge communication between internal engineering teams and payer clients, coordinating with senior engineers and managers to resolve critical system issues
  • Drive continuous improvement by developing Snowflake SQL queries for enhanced monitoring and proactive issue detection
  • Leverage company-authorized AI tools to accelerate problem-solving and self-guided learning in complex product domains
Salesforce Snowflake SQL KCS Methodology Jira Confluence

ZOLL Medical Corporation

QA Shift Lead / Incoming Inspector

May 2023 — Oct 2024
  • Led shift operations for AED quality assurance testing and trained new hires on quality procedures
  • Collaborated cross-functionally with engineering teams to document unit errors and implement workflow improvements
Quality Assurance Testing Procedures Cross-functional Collaboration

Case Studies

Detailed looks at some of the professional projects I've worked on, including the challenges faced and solutions implemented.

Skills & Technologies

Languages

TypeScript JavaScript Python Java Go SQL

Frameworks & Libraries

React Node.js Next.js Spring Boot FastAPI GraphQL

Tools & Platforms

Git Docker Kubernetes Terraform Jenkins GitHub Actions

Cloud & Infrastructure

AWS GCP Azure PostgreSQL MongoDB Redis Kafka

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